Ben’s Ranch offers annual memberships to all its customers: $99 for personal/home consumers and $175 per year for small businesses. Membership has several benefits:

• Discounted pricing: Hourly rates and fixed task-based pricing are discounted for members. 
  
  
• Phone, E-Mail, and walk-in support: Unlimited free email support and free phone support for the first 15 minutes of each call.
  
  
• First response priority: Members will receive in-store and at-home or office priority over non-members.
  
  
• Access to information: Exclusive access to product bulletins, personal technology updates, feature tutorials, and other information authored, edited or vetted by the company.
  
  
• Discounted or free products and services: As an add-on to other work being performed, members get discounted or free products and services, such as free virus or spyware updates or free ram installation.
  

• Access and personalization:  Ben’s Ranch member records ensures the customer will receive support staff with direct knowledge of their inventory and service history.